If you are behind on your Gateway Bank, F.S.B.’s loan secured by your home, or if you are concerned that you may fall behind, please contact us. It’s important to work closely with the Bank during this difficult time.
Options for Assistance
Gateway Bank, F.S.B. provides a range of options for borrowers who are unable to afford their mortgage payments and want to avoid foreclosure. To learn more, please review our Consumer Residential Mortgage Assistance, which explains the options available.
How to Request Assistance
If you’re ready to request assistance, follow these steps:
- Download the Mortgage Assistance Application.
- Complete the application and gather the required documentation.
- Submit the completed application and documentation by:
- Email: loan.servicing@gatewayfsb.com
- Mail: 360 8th Street, Oakland, CA 94607, Attn: Credit Administration
Need More Information?
For additional information or to discuss your options and the best available solution for you, please call us toll-free at 1.888.746.1117 during normal business hours to reach a Gateway Bank, F.S.B. employee.
You may also contact the Department of Housing and Urban Development (HUD) to find a HUD-certified housing counseling agency by calling them toll-free at 1.800.569.4287 Additional information is made available by HUD on its website at https://www.hud.gov.
